Shipping policy
Shipping Policy
Last updated: September 7, 2026
At Sonder Coffee & Co., we partner with trusted suppliers and fulfillment partners to bring you a curated selection of coffee, drinkware, brewing equipment, accessories, and coffee-inspired goods.
Processing Times
Orders are typically processed within 2–5 business days after payment has been confirmed.
Some products may require additional processing time because they are fulfilled directly by a third-party supplier or manufacturer. If an item requires additional time, we will make reasonable efforts to communicate any significant delay.
Orders placed on weekends or holidays begin processing on the next business day.
Shipping Times
After an order has been processed, typical delivery times are:
- Standard shipping: approximately 5–10 business days
- Extended or supplier-direct shipping: approximately 7–15 business days
These are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the product, fulfillment location, shipping carrier, destination, weather, holidays, and other circumstances outside our control.
Multiple Products in One Order
Because products may be fulfilled by different suppliers or shipping locations, items purchased together may occasionally arrive in separate packages and at different times.
You will not necessarily receive every item in your order in the same shipment.
Tracking
When tracking information is available, it will be provided through the email address associated with your order.
Tracking information may take several days to become active after an order has shipped.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Delayed or Lost Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.
If your package appears to be lost or has not received a tracking update for an extended period, contact us and we will work with the appropriate fulfillment partner or carrier to investigate.
Sonder Coffee & Co. is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, holidays, customs delays, incorrect addresses, or other events affecting transportation.
International Orders
International shipping availability varies by product and destination.
Customers placing international orders are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Damaged Items
If your order arrives damaged, please contact us as soon as possible with:
- Your order number
- Photographs of the damaged product
- Photographs of the packaging and shipping label
- A brief description of the damage
We will review the issue and work with the appropriate supplier or carrier to determine the appropriate resolution.
Questions About Shipping
If you have questions about your order or its delivery, please contact Sonder Coffee & Co. using the contact information provided on our website.
We appreciate your patience while our independent suppliers and shipping partners work to get your order to you.
Sonder Coffee & Co.